Each team member to conduct 2 x 1 hour empathy interviews with your problem end-users
One on one
Ideally in person (but over phone/ Skype will work too)
Go in with themes not questions
Record findings on empathy map or just notes and bring to the next session
Note: Do what you can with what you have! Even if this means talking with a family member or going out and talking to people in the street! All we ask is you aim to see the problem around you and just inquire.