Session 3: 

Step into the Discovery Phase of co-design

Our key takeaway from session 3: 

We are not experts in other people's lives. Empathy requires us to let go of our own experience, assumptions and importantly our motivations for talking to people, and to just listen.
We build empathy with our problem end-users so that the solutions we design accurately reflect their needs
Where empathy fuels connection; sympathy drives disconnection
Empathy is considered to be one of the essential skills of the 21st century workforce
Come from a space of curiosity and interest about understanding the problem
Put aside your assumptions, be an objective observer
Empathy Interviewing
If you haven't done interviewing before the prospect can be daunting - we’ve put together an interview kit to help with strategies, tip and techniques to take into the field.

Click below to download the tool


Complete these tasks before the next session:
Empathy interview:
Each team member to conduct 2 x 1 hour empathy interviews with your problem end-users
  • One on one
  • Ideally in person (but over phone/ Skype will work too)
  • Go in with themes not questions
  • Record findings on empathy map or just notes and bring to the next session
Note: Do what you can with what you have! Even if this means talking with a family member or going out and talking to people in the street! All we ask is you aim to see the problem around you and just inquire.
Connect with your critical friend
See critical friend role description here

We’ve also have some co-design alumni who have offered to be your critical friends if you need! You can reach out to any of them if you need here.
Do a reflective exercise with your team

Note: Try meet 15 minutes before your session to make time for this - we will share back our reflections with the larger group at the beginning of each session.
  • How are you progressing?
  • What are we noticing?
  • How are we feeling?
  • What is emerging?
  • What questions are we walking into the next session with?


Interested in more resources and theory?  See below for useful tools, articles and resources.