Session 4: 

Making sense of what we have heard

Our key takeaway from session 4: 

Reflect on our understanding of the problem to see if it has grown or changed through our interaction with others
We aim to reach an understanding of our problem that is informed by human experience rather than assumptions
Synthesis is the best suited approach for making sense of data
We want to move from a slow and deep divergent state to convergence which is very rapid and focused on clarity and output
Resist the urge to analyse and categories our data into neat categories
Confounding factors and outliers are almost more important than the commonalities
The point of convergence is fluid and open to change and influence; it helps us prepare to Build to Learn
Affinity Clustering
Synthesis is about taking lots of different components (user/human experiences) and combining them to show an overall view of multiple parts, a holistic view. Syntheses helps us to expose any connections, intersections, anomalies or outliers anomalies. Use affinity clustering process to help your synthesis process.

Click below to download the tool


Complete these tasks before the next session:
Test your problem statement with anyone who’ll listen!
Connect with your critical friend
Do an individual reflective exercise
  • What have you noticed about yourself through the program so far?
  • How are you developing as a co-designer?
  • What have you noticed to be your ‘default’ way of working so far?
  • What is your learning edge in the program right now?
Do a reflective exercise with your team

Note: Try meet 15 minutes before your session to make time for this - we will share back our reflections with the larger group at the beginning of each session.
  • How are you progressing?
  • What are we noticing?
  • How are we feeling?
  • What is emerging?
  • What questions are we walking into the next session with?


Interested in more resources and theory?  See below for useful tools, articles and resources.